Social Media Marketing Manager
September 2017 — Present
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Charismatic and persuasive Social Media Specialist offering expertise in public speaking and media relations. Superb writer and editor who communicates effectively with target audiences through strategic brand management and campaigns. Proficient in Microsoft programs , social media , html , SEO , chat support and program int...
Fielding questions from customers over phone
Writing well-constructed emails about complex technical issues
Investigation and troubleshooting
Training/Educating customers on not only what technology does, but why it does so
Proactively monitoring platform to ensure quality
Self-Managing prioritizations to maximize partners’ and customers’ experience
Collaborating in team environment, escalating when necessary
Expanded product and company recognition in social media to support the sales and marketing teams.
Established and maintained cooperative relationships with representatives of community, consumer,
employee and public interest groups.
Established long-range objectives and developed innovative strategies to help achieve them.
Acted as communications liaison for internal teams.
Cultivated positive relationships with the community through public relations campaigns.
Managed all media, press and public relations issues.
Edited and revised all marketing content to guarantee the highest quality of writing.
Wrote original content
Developed a brand identity, including a distinctive graphic style and tone, for all company communications.
Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.
Listen, respond, ask questions and engage with social communities with language that meets brand tone and voice.
Responsible for moderating User Generated Content that appears and escalating any issues to the appropriate internal/client teams.
Responsible for customer support – answering questions and managing any online feedback forums