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Sandra Stephenson

Sandra Stephenson

Dallas, TX

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Magellan Health

Customer Service Rep II

Answer incoming calls in an ACD environment regarding eligibility, benefits, claims, and authorization for Behavioral Health Services from providers, facilities, and members.

Provides CSR Linkage (or Enhanced Linkage) for referral and authorization.

Monitor phone calls to make sure call center employees are in compliance with the rules and regulation of the organization.

Career medium 05
Career

Raymond high