National Electronic Service Association
Receptionist / Office Administrator
April 2002 — January 2013
Greet incoming customers. Respond to customer's needs and concerns. Providing quality service to customer's inquiries about availability of products or status of repairs. The ability to handle irate customer's conflicts and challenging situations when they arise. Access to electronic and paper cataloging system to look up product information, pricing and availability of parts. Input orders on in house computer program via telephone, fax or electronic mail. Handle cash and credit card transactions.