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Samuel Nielsen

Samuel Nielsen

IT-consultant

SW in Scandinavia AB

IT-consultant at S&W

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SW in Scandinavia AB

IT-consultant

For Perspectiv Bredband: Support Technician 1st line: Technical support regarding broadband and IP telephony, hardware-installation, troubleshooting, escalating error-reports to 2nd line, account administration. Orders and management of DSL-connections from Skanova, and LAN-connections via eg metro networks.
Account Manager: Administration of incoming calls and e-mails. Billing Matters. Shipment of hardware. Retention.
 Assistant Customer Service Manager and associated responsibilities for customer care.

Career medium 05
Career
Career medium 04

One CC AB

Support technician, Customer service agent

For Comhem:
Support technician: Technical customer support regarding Broadband, Network administration, Digital TV and IP telephony. Installation of cable-modems/routers. Technical troubleshooting. Escalation of error-reports.
Customer services: Information and sales of products and services. Account-manager. Invoicing-errors and billing matters. Compensations.
Helpdesk: internal support to company-employees.
Subscriptions department: Retention. Anti-churn.
For Tvins Sales: Inbound sales and some customer service. The Swedish Motor Vehicle Inspection Company: Customer services and inspectionbooking.
For One CC: Sales Coach. Empowering the team in good customer service and sales.

Career

Vittra

Teacher Assistant

Teacher Assistant. Student Assistant. Substitute Teacher. Help Teacher.

Lund University

Elementary Education and Teaching