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Samuel Nielsen

Samuel Nielsen


SW in Scandinavia AB

IT-consultant at S&W


SW in Scandinavia AB


For Perspectiv Bredband: Support Technician 1st line: Technical support regarding broadband and IP telephony, hardware-installation, troubleshooting, escalating error-reports to 2nd line, account administration. Orders and management of DSL-connections from Skanova, and LAN-connections via eg metro networks.
Account Manager: Administration of incoming calls and e-mails. Billing Matters. Shipment of hardware. Retention.
 Assistant Customer Service Manager and associated responsibilities for customer care.

Career medium 05
Career medium 04


Support technician, Customer service agent

For Comhem:
Support technician: Technical customer support regarding Broadband, Network administration, Digital TV and IP telephony. Installation of cable-modems/routers. Technical troubleshooting. Escalation of error-reports.
Customer services: Information and sales of products and services. Account-manager. Invoicing-errors and billing matters. Compensations.
Helpdesk: internal support to company-employees.
Subscriptions department: Retention. Anti-churn.
For Tvins Sales: Inbound sales and some customer service. The Swedish Motor Vehicle Inspection Company: Customer services and inspectionbooking.
For One CC: Sales Coach. Empowering the team in good customer service and sales.



Teacher Assistant

Teacher Assistant. Student Assistant. Substitute Teacher. Help Teacher.

Lund University

Elementary Education and Teaching