SW in Scandinavia AB
February 2013 — Present
For Perspectiv Bredband: Support Technician 1st line: Technical support regarding broadband and IP telephony, hardware-installation, troubleshooting, escalating error-reports to 2nd line, account administration. Orders and management of DSL-connections from Skanova, and LAN-connections via eg metro networks.
Account Manager: Administration of incoming calls and e-mails. Billing Matters. Shipment of hardware. Retention.
Assistant Customer Service Manager and associated responsibilities for customer care.