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Sameer Hasan

Sameer Hasan

Team Developer

Bank of America

New Delhi

Team Developer at Bank of America

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Bank of America

Team Developer

Global Wealth Investment Management

Web Publisher manages the content on several Intranet and Internet Web sites

Responsibilities include:

• Daily publishing of content to the intranet sites like; Products & Support, Advice and Guidance, and U.S. Trust MarketPlace.

• Administering the Products and Services Marketing intranet site, which is the primary source of products and services information for the Firm's 16,000 Financial Advisors

• Create web pages for Business Owners for their product campaign.

• Posting daily, weekly and monthly research-based reports for FA/CAs, like Morning Meeting Note, Research in Committee, Global Research Highlights.

• Assigning and prioritizing tasks and supervising staff of three Content Administrators/Web Publishers

• Partnering with colleagues across the organization to coordinate posting content for product launches and marketing campaigns

• Post Documents (Forms and Marketing Materials), News & Alerts/Announcements, Stories, Events.

• Post Seminars on Presentation Builder Tool for use of financial advisors, client associates, specialists, managers and home office.

• Website administration for several external and internal websites using Dreamweaver, SharePoint and Microsoft Content Server.

• Create monthly collateral report of around 14000+ documents from various sites in regards to their monthly usages and comparison and Business Rollups in Advance Excel and PowerPoint.

• Create and provide usage data to senior management and various business partners using WebTrends enabling informed decisions surrounding products, services and various forms of communication.

• Provide training for content editing and document posting to the new editors and publishers and content owners.
• Performed testing in testing environment for the launch of Presentation Builder Tool and other 2010 SharePoint.

Career medium 05
Career
Career medium 03

HCL Technologies

Customer Support Executive (Operations)

• Exclusively responsible for customer care and customer services and applying various discounts scheme for British Telecom (BT)
• As an active member of the BT Business Plan Team, diligently verify the Process Forms submitted by the Engineers for charging the customers accordingly
• Additionally entrusted with the responsibility of evaluating performance of advisors and motivating them to achieve individual as well as organizational targets.
• Effectively impart process training to all new joiners of BTBP
• Train the team members of the on the BTBP Process, Customer Service and Retention thereby ensuring complete customer satisfaction and delight and educate the customers on various products, features and schemes.
• Accountable for ensuring desired quality the Advisors by conducting regular audits and inspection.
• Deftly handle high level complaints and escalated issues of the customers.
• Effectively ensure 100% resolution of complaints received within TAT; assess customer feedback, analyze and evaluate areas of improvement to provide better customer service and prepare relevant MIS Reports

Career

Deendayal Upadhyay Gorakhpur University

Graduate, Finance