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Samantha Goodwill-Neff

Samantha Goodwill-Neff

Project Management Trainee

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Flemish Brabant, Belgium

I am a multi-lingual project manager and translator (fr&es>en) with an M.A. in Translation Studies looking to contribute and develop my career in the language industry.

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Project Management Trainee

Analyse incoming translation requests and create quotes when requested

Allocate the projects to the best translation and DTP partners and track their progress

Plan customized solutions for specific projects

Ensure communication flow between customers, translation and reviser partners, and DTP

Dublin City University

M.A. in Translation Studies , French and Spanish to English Translation

Studied Translation, Machine Translation and Translation Memory Programs, Translation Theory, Audiovisual Translation and Dubbing, Research Methodologies, Terminology, and Lexicography.

Technologies Learned/Used: SDL Trados, Kantan MT, Audacity, Subtitle Workshop XE, Subtitle Edit online.

Career medium 03

Sun Life Assurance Company of Canada

Customer Service Representative

I provide high quality customer service in both English and French to successfully and efficiently manage relationships with internal and external members while maintaining the shortest average handle time on our team.

I lead small projects for departmental process improvements. My most recent achievement includes initiating and leading a project to rebuild and redesign the internal communication tool creating a more lean communication model. This project successfully closed in September. I am currently leading two larger projects.

In addition I have won three awards while performing in this role: The Growth Award and the Reward and Recognition prizes for most protection saves and the shortest average handle time.

Career