April 2015 — Present
Manages a team of over 10 sales associate educating, developing, and guiding with passion for T-Mobile products and services conducting one on one coaching sessions mapping out daily and monthly goals.
Recommends and implements techniques building relationships and serving client’s needs.
Generates excitement and enthusiasm on sales floor creating an environment enhancing customer’s experience. Inspires and leads sales team by ongoing coaching and recognition.
Assists with sourcing talent and developing strong passionate teams by instructing new hires on
system navigation, sales techniques, and company policies.
Monitors and analyzes business monthly sales, conversions, and key performance indicator goals
identifying and analyzing wireless industry trends, root cause for churn, and retail store processes.
Facilitates staff meetings with cross functional levels including sales, finance, and customer service
along with executive management streamlining a level of consistency amongst store.
Ensures task deadlines and reports are being met on a consistent basis using Outlook as a tool.
Increases in store customer satisfaction through action plans by interpreting information and presenting proposals to appropriate sales chain.
Promotes business growth by participating in and managing marketing and local chamber events.