API- Accommodations Plus International
Customer Service Agent
May 2011 — Present
Made hotel and transportation reservations for Airline Crew members internationally and locally. Handled high call volumes as well as making numerous phone calls. Made credit card payments and sent credit card authorization forms for numerous hotels daily. I did testing on the Company system for the Operations department. Knowledge of excel, word, outlook and Adobe for daily work procedures. I worked mainly with UPS airlines, making the SOP (standard operations procedure) for the operations center along with training my colleagues.