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Sabrina Jackson

Sabrina Jackson

Technical Support

AT&T

Richardson, TX

Over 20 years customer service experience dedicated to achieving profitability and delivering outstanding customer support. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty, compassion and concern for our custome...

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AT&T

Technical Support


Experience
AT&T, Dallas, TX​7/2000 - Present
​Tech Support II (10 years)
·​Advance technical support for over 7 million customers. Successfully complete 25+ calls per day to troubleshoot DSL, U-verse, CVOIP, POTS, IPTV, Billing, Internet and PC issues. Work successfully on Retention Trail Team with U-verse support specialist team.
·​Assist in configuration of routers and WAN/LAN access.
·​Skilled in remote PC control for diagnosis.
·​Resolve desktop and communication problems.
·​Familiar with Cisco VOIP products and services.
·​Troubleshoot email and software issues.
·​Knowledge of both Windows & Mac OS.


​Business Representative (5 years)
·​Single point of contact between Technicians and large business customers.
·​Handled all customer telecommunication needs.
·​Accounts included U.S. White House, Eqat, Yum.
·​Responsible for bids, contracts, and deadline compliance,
·​Provisioned circuits.
·​Received “Outstanding Customer Service Award” (4 times).
·​Received “Overachiever Award”