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Ryan Crane

Ryan Crane

Office Assistant II

Washoe County District Attorney's Office

Sparks, NV 89431


Washoe County Human Services Agency

Administrative Secretary Supervisor

Performed duties as Human Resources (HR) Representative.
Manage personnel files for all employees.
Provide mediation support between employees and management.
Interview new and existing employees for positions within the department.
Draft emails to the department regarding upcoming and/or current changes.
Provide support to employees regarding payroll and benefits.
Demonstrate dissemination practices with department and personnel.
Represent department during meetings with Washoe County Human Resources.
Maintain open dialogues between employees, members of Human Resources and Washoe County Employees Association Union.
Utilize available resources to ensure the department stays in compliance with policies and procedures.
Oversee and participate in monitoring and evolving procedures.
Provide budgetary guidance to direct staff by overseeing purchases based on departmental needs.
Create and Complete reports utilizing SAP for management.
Monitor monthly employee merits, evaluations, and track FMLA.
Act as a neutral party for the department and employees during meetings with Washoe County Employees Association.
Communicate with management on current events and procedures within the department and discuss options to create efficiency.
Advise, monitor, and participate with recruitment status and process.
Coordinate technology installations and troubleshooting.
Balanced petty cash on weekly basis.
Function as department Safety Coordinator.
Coordinate and perform department safety drills.
Supervise thirteen full-time staff members.
Develop and monitor training plans for new team members.
Plan and Develop Training Handbook for new employees to the phone center front desk.
Plan, Develop, and edit new/revised duties and responsibilities training manual for clerical and front desk staff.
Utilize Microsoft Word and Adobe Acrobat Pro to create and edit documents for staff to utilize on daily basis.
Notarize relinquishments and other documents for department.
Maintain positive working relationships with supervisors, Social Work staff, and support by collaborating using various platforms.
Participate in planning, training, and follow-up with staff of our new phone system.

Career medium 01
Career medium 03

Washoe County District Attorney's Office

Office Assistant II

Practice dissemination guidelines set forth by federal and local law enforcement agencies.
Coordinate with colleagues, District Attorney's, agencies, and courts with new procedures.
Foresee potential issues, communicate, and create a plan to work.
Work as a team and independently.
Cross-train on every position within positional boundaries.
Create e-mails and memos to all staff in a clear and concise manner.
File criminal complaints with the courts.
Contact law enforcement agencies to acquire paperwork and plans necessary for our office.
Multitask multiple desks on a daily basis.
Scan documents into a digital format for quick accessibility for all staff.
Train staff and cross-train, as needed.
Consistent "exceeds expectations" performance reviews.


Silver Voyages

Customer Relations

Assist guests with requests.
Coordinate with management and colleagues regarding potential issues and new ideas.
Assist Accounts Receivable with processing debits and credits.
Maintain a strong knowledge of products and services offered by the company and partners.
Manage employees, as needed.
Manage IT, as needed.
Manage 50+ telephone lines, per day.
Prepare memos and expense reports.
Plan and attend business conventions.
Train staff and cross-train, as needed.
Recognition within and outside the organization for exceptional customer relations.

Career medium 04
Career medium 03

Excel Telecommunications

Customer Service Representative

Assist customers with all aspects of their telecommunications service.
Process bill payments via telephone.
Coordinate with management and peers regarding potential and current issues.
Assist Accounts Receivable with regard to customer billing.
Maintain professionalism and efficiency with all projects.
Attend trainings to further job abilities.
Recognition for exceptional customer service.


Truckee Meadows Community College

Associates of Applied Science, Business

Proctor R. Hug High School

High School Diploma