Customer Experience Manager - e-Business
October 2013 — Present
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Customer Experience Manager - e-Business at Elsevier
Project lead of customer insights project related to the end-to-end journey of our customers.
Campaigns Manager focused on offline and online demand generation. Supports the Inside Sales teams worldwide (>100M in sales) through lead generation campaigns.
Managed the Elsevier’s Press Office, covering Science & Technology (S&T) and Health Sciences (HS).
US – Peruvian Travel Bureau.
British-Peruvian travel bureau based in Lima, Peru.
Redesign of logos and promotional material.