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Russell Cox

Russell Cox

Sales Assistant

Dan Murphys

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Dan Murphys

Duty Manager

Recent collaboration with store management to deliver the following additional duties and initiatives:
Creation of product knowledge questionnaires for team training
Repositioning and re-merchandising the tasting area to become a store attraction
Implementing ideas to visually enhance displays. E.g. protective sleeves on ticketing
Sharing passion for the pinnacle brand by using differential promotional material such as chalk markers

Responsibilities and duties include:
I provide world class customer services by using my exceptional product knowledge base to provide personalised recommendations
Team members utilise my knowledge and regularly seek my assistance with product queries
Assisting in training for all team members including in-store tastings, drive by coaching, and knowledge questionnaires
Proactively assisting management create in-store theatre with stock placings and internal promotions. Autonomous building of displays
Opening and closing of store
Managing a team to provide a high level of service and presenting the store in the best way possible
Ensuring my team knows their role and what is expected of them during a shift
Stock management including online orders, receiving of stock, and maintenance of stock levels

Career medium 05
Career
Career medium 04

Dan Murphys

Stock Manager

During this time I was responsible for the state wide rollout of the AutoStockR ordering system, Project Horizon, Project manager for Mt. gambier store setup, and involved in setups and refurbishments of Albany, Munno Para, Noarlunga, Pasadena and Welland.

I have also performed store manger reliefs at Noarlunga, Marion, and Marden.

Responsible for:
Providing excellent customer service
Sharing knowledge to build an experienced and motivated team
Training team members on product knowledge, systems and processes, and SHE
Holding performance reviews for team members
Maintaining stock levels financially
Presentation of store including all promotions and events.
Completion of safety packs and welfare of staff
Managing and delegating work for up to 40 staff
Daily routines including cash handling, store opening and closing
Consistently achieving KPIs individually and contributing to the store
Actively contributing to improving processes and operations of the store

Career

Dan Murphys

Trainee Manager

Responsible for:
Managing and delegating
Opening and closing store
Customer service
Stock handling

Dan Murphys

Sales Assistant

Responsible for:
Customer service
Stock handling

McWilliams Wine Academy

Silver Level 2 Wine Knowledge

McWilliams Wine Academy

Bronze Level 1 Wine Knowledge