Medtronic , Inc. Diabetes
Credits & Collections IV-Team Lead
April 2012 — Present
*Support Government Supervisor and PFS management team
*provide technical feedback on specific work related issues
*Address all questions from team members regarding payor and patient billing and collections activities and resolves escalated customer complaints.
Process and deliver coaching feedback on team Quality Review work process.
Assist Supervisor to Identify trending payor issues and minimize customer complaints
Maintain a healthy Accounts Receivable aged report with current accounts.
Review and work all Team Lead work list at inflow and escalating issues as appropriate to Supervior .
Train and coach new team members as needed.