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Rubie Gonzales

Rubie Gonzales

Owner/Beauty Therapist

Rubie's Beauty Services

Melbourne, Australia

Experienced IT professional with a demonstrated history of working in IT help desk/service desk environments. Skilled in ITSM/Service Delivery consulting, management of IT help desks/incidents/changes, reporting and customer relationship building. Strong business professional and IT graduate from Monash University, c...

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Rubie's Beauty Services

Owner/Beauty Therapist

Whilst maintaining my side business in beauty therapy, I am actively seeking professional employment opportunities.

Career

University of Melbourne

Master's in IT, Information Technology

Due to commence part-time studies for my Master's in Information Technology, July 2017.

HP

Field Technician (Onsite administrator)

Maintained end-to-end visibility and operational control of ~300+ printing devices under the Managed Print Services (MPS) contract with Wesley College.

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Monash University

Bachelor of Business, Bbus & IT

One of the first group of 12 university students selected to participate in the IBM & Monash Future Leader's Scholarship & Internship.

Education

Axios Systems

ITSM Consultant

Responsible for delivering successful ITSM implementation engagements and providing remote administration support.

•Managed the “APAC_RemoteAdmin” and “APAC_Assurance” mailboxes for MMG, New South Wales Police Force (NSWPF), Santos, IAG, Scentre Group and The Treasury
•Built and deployed the Service Catalogue system for the MMG account in both the development and production environments