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Rose Ann de Juan

Rose Ann de Juan

Technical Support Analyst Asia

Berwin Leighton Paisner

Singapore

• 7+ years Global IT Support experience with a Multinational company. • 5 years strong experience in managing Windows NT, 2000, XP, 2003, Vista, 2008, CentOS, RedHat Linux platforms and system administration. • 4 years experience in Active Directory Account Administration using MS Exchange 2003, 2007 and 2010. • 5 years’ expe...

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Berwin Leighton Paisner

Technical Support Analyst Asia

• Provision of a very high standard of application and systems support to all users within the Asia region, currently Singapore, Hong Kong and Abu Dhabi.
• Excellent telephone support and where applicable desk side support.
• Logged calls received using Frontrange ITSM, resolved or progressed and monitored through to resolution.
• Create support documentation and hints and tips for users.
• Installation and moves of PC equipment.
• Support for HP printers / MFP devices.
• AV support - meeting room set ups and Video conferencing.
• Involvement in Office 2010 rollout and other ad hoc projects.