Berwin Leighton Paisner
Technical Support Analyst Asia
October 2012 — Present
• Provision of a very high standard of application and systems support to all users within the Asia region, currently Singapore, Hong Kong and Abu Dhabi.
• Excellent telephone support and where applicable desk side support.
• Logged calls received using Frontrange ITSM, resolved or progressed and monitored through to resolution.
• Create support documentation and hints and tips for users.
• Installation and moves of PC equipment.
• Support for HP printers / MFP devices.
• AV support - meeting room set ups and Video conferencing.
• Involvement in Office 2010 rollout and other ad hoc projects.