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Ronald Bolesworth

Ronald Bolesworth

Customer Care Associate II

Quidsi Inc.

Customer Care Associate II, Quidsi, Inc., an Amazon subsidiary

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Quidsi Inc.

Customer Care Associate II

An Amazon subsidiary.

Career medium 03

Caldwell University

Graduate Student Office Assistant

- Managed the day to day operations of graduate enrollment
- Assisted with Graduate related event preparation and execution
- Conducted several institutional research based special projects
- Provisioned phone and office support to the Graduate Admissions Counselors

Career

Montclair State University

Phone Support Technician

- Delivered Mac and PC technical and customer support for faculty and students by email, phone support, remote support, online chat and walk in support,
- Utilized BMC Service Desk Express to create, manage, and close resolved incidents for all phone, email and in person requests, questions or problems,
- Trained employees on department policies, procedures, as well as software and hardware requirements,
- Highest Amount of Incidents Opened Award – May 2011
- Outstanding Student Employee Award – March 2012
- Friendliest Phone Answer Award – April 2012

Career medium 01
Career
Career medium 01

Montclair State University

Teaching Assistant, Introduction to Statistical Methods

- Graded examinations under instructor's approval,
- Created examination questions for instructor’s review and utilization,
- Provided supplemental academic support to compliment office hours,
- Assisted in the utilization of the Statistical Package for the Social Sciences (SPSS),
- Completed data collection, data coding, and data analysis for class discussion and application.

Career

Montclair State University

President, The Psychology Club

- Presided over all organizational meetings,
- Served as the official host of the organization,
- Co-signed all financial documents with the Treasurer,
- Monitored and supported the executive board members,
- Established and disseminated the club agenda,
- MSU Smile Station, a Turn A Frown Around Foundation (TAFA) Collaboration,
- Organized 2nd Habitat for Humanity Spring Break Project,
- Created Senior Honorary Advisor executive board position,
- Coordinated with Unicef at MSU's Believe In Zero Initiative.

Career medium 04
Career

Active Minds, Inc.

Public Relations, Montclair State Chapter

- Promotional liaison for Active Minds 7th National Mental Health on Campus Conference
- Key Presenter for "Building Effective Partnerships" Workshop

Montclair State University

Public Relations, The Psychology Club

- Responsible for the production of all promotional materials,
- Managed the distribution of all promotional materials,
- Chairperson for the Public Relations Committee,
- Actively communicated with the website manager,
- Social Networking Coordinator, Facebook Page

Career medium 05
Career

Bloomfield High School

HS Diploma, College Preparatory

Seton Hall University

Elementary Special Education & Biology (Coursework)

Montclair State University

Bachelor of Arts, Psychology

Montclair State University - The Graduate School

Prospective Teacher of Students with Disabilities and Elementary Education Candidate (Coursework)

Caldwell University

Master of Arts in Counseling, School Counseling

Caldwell University

Post-Baccalaureate Teaching Certification, Elementary Education and Teaching