Wipro Pvt Ltd
September 2013 — Present
SUPPORT ENGINEER for MICROSOFT PROJECT ONLINE
•Reporting to Microsoft APGC CSS Enterprise Desktop Support Team Manager
•The Support Engineer is responsible for providing quality support for Microsoft Information Worker products, including Office, SharePoint Server and Project server.
- l Provide timely technical support on the problems and advisory service for Subscription and Trail customers.
- I Collaborate with Product team to create quicker issue resolution to achieve high customer satisfaction.
- l Answer escalation questions and provide consulting service for internal colleagues from other branches.
- l Learn advanced technologies and deliver high-level training internally and externally.