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Rogelio A. Rivera

Rogelio A. Rivera

Associate System Administrator

SRA International

SYSTEM ADMINISTRATOR/LAN TECHNICIAN at TEKsystems/SRA International

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SRA International

Associate System Administrator

Provide Tier II trouble call support for both hardware and COTS/GOTS software on shipboard IT systems on 200+ Military Sealift Command (MSC) ships. Provide 24/7 expert technical support for all systems and software. Monitor and implement all software programming, database updates, and user related profiling ensuring secure, complete, and accurate processing of message transfers. Perform routine and preventive maintenance on all hardware and software in accordance with established MSC, Navy planned maintenance guidelines, and recognized good commercial practices.

Career medium 02
Career
Career medium 01

TEKsystems

SYSTEM ADMINISTRATOR/LAN TECHNICIAN

Provide Tier II trouble call support for both hardware and COTS/GOTS software on shipboard IT systems on 200+ Military Sealift Command (MSC) ships. Provide 24/7 expert technical support for all systems and software. Monitor and implement all software programming, database updates, and user related profiling ensuring secure, complete, and accurate processing of message transfers. Perform routine and preventive maintenance on all hardware and software in accordance with established MSC, Navy planned maintenance guidelines, and recognized good commercial practices.

Career

ABBTECH

Tier 3 Help Desk Technician

Acts as a subcontractor to HP Enterprise Services’ Navy Marine Corps Intranet (NMCI) contract. Additional information on NMCI: http://h10131.www1.hp.com/public/nmci/.

● Performed system administration services including file servers, LAN/WAN, Active Directory and Microsoft Exchange Accounts for new and existing accounts.
● Provided first-level and second level Hardware troubleshooting for PC, Printers, Scanners and Blackberry.
● Provided first-level and second level software support for United States Navy Legacy applications, Windows Core Applications, MS Office Suite, and Outlook.
● Maintained a database of registered servers.
● Troubleshoot Blackberry issues and handled account activations via Blackberry Enterprise Server.
● Evaluated, prioritized, and resolved a variety requests for assistance on a daily basis.
● Followed established guidelines and interpret policies.
● Proactively communicated with users and clients to ensure resolution and satisfaction.
● Monitored progress on issues to ensure timely resolution of current tickets and to prevent future incidents.
● Responded to security incidents in a timely manner in an effort to avoid substantial loss and to obtain and preserve forensic evidence.
● Consistently earned perfect Quality Assurance evaluations.

Career medium 06
Career
Career medium 05

Sears Home Services

Sales Consultant-Electronics

● Personal Year to Date (YTD) Sales and Warranty Total equaled $145,503.00.
● Developed successful sales techniques by analyzing the general environment and actively listening to customers’ requirements.
● Consistently met and surpassed personal sales goals set by Sales Department Team Lead.
● Continuously learned specifications of new products/promotions and effectively communicate them to customers in order to reach sales goals.

Career

U.S. Army

Armor Crewman

The M1 Armor Crewman works as part of a team to operate armored equipment and fire weapons to destroy enemy positions. During combat, their role is to operate tanks and amphibious assault vehicles to engage and destroy the enemy. Tanks like the M1A2 Abrams use mobility, firepower and shock effect to close with and extinguish enemy forces.

● Gathered daily intelligence in order to assist crew members on creating strategic plans.
● Reduce risk by analyzing enemies patterns and trends.
● Recognized to perform and problem solve in high-pressure situations.
● Maintained and operated an M1A1 Abrams tank.

Career medium 05
Career

Old Dominion University

Bachelor of Science in Business Administration

Tallwood High School