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Rodrigo Rodriguez

Rodrigo Rodriguez

Field Service Technician

Community Health Systems

Field Service Technician at Community Health Systems

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Community Health Systems

Field Service Technician

•Provide technical support (help desk) for all users in hospital locations (Laredo Medical Center, North Clinic, South Clinic, Hebbronville, Zapata Clinic, and over 30 doctor offices.)
•Support Xerox, HP, and Brother Fax machines.
•Active Roles Server (AD)
•Novell Identity Manager
•IBM I-Series Access for Windows
•Make data ports available to suit company needs.
•Switch out Patient Room phones.
•24/7 On Call
•Assist with downtime maintenance/upgrades
•Trace data and telephone ports.
•Audio video assistance
•Assist multiple users with accounts, password resets for multiple software.PACS,IMED,CHS Home portal,EasyWeb,QRM Event Reporting System, Pyxis, HMS, PROMED, CareTracker
•SSO Single Sign On technical support.

Career medium 05
Career
Career medium 04

IBC Bank

Application System Analyst

•IT and Business Processes analysis
•Support for Harland EZTeller (teller application)Tier 1 Application
• Analyzed and evaluated software to deploy across 225 locations (3000+ computers)
•Checkpartner Administrator (money order and cashiers checks software)
•Implemented new program rules and procedures.
•Assist employees and vendors to satisfy company needs.
•Deployed windows 7 along with technicians using SCCM 2012.
•IBM PROAKT administrator (cash dispenser machines)
•Established relationships with Head Tellers, Managers, and supervisors in order to train staff on upcoming software that suits company needs.
•Annual Disaster Recovery procedures testing.
•Administrator for the EZTeller training enviroment.
•Corporate-wide deployment and support of Banking Systems for Departments such as: Teller lines, Accounts Payable, General Ledger, Document Imaging.
•Technical Support of Corporate Back Office infrastructure running Business-Critical Applications. Local SQL Server 2000, 2005, 2008, and 9 DBA responsibilities for assigned systems. Stored procedures and DTS packages development and implementation.
•Served as technical mentor for PC technicians assigned to Texas and Oklahoma.
•Corporate reporting design, implementation, and support using Crystal Reports and SQL Views.
•Audit Support for internal and external (FDIC) IT and Functional auditors.
•Document Imaging system (Wausau) implementation, training, and support.
•Backup for software such as : MAS500, Oracle Peoplesoft.
•24/7 on Call

Career

Convergys

Subject Matter Expert

•Manage customer’s account billing issues
•Troubleshoot internet connectivity
•Set up home networks (routers, wireless routers, IP addressing)
•Supervisor calls dealing with sensitive customer issues (complaints)
•Set up e-mail accounts
•Remote connect setting up homepages
•Issue truck rolls (service calls)
•Up sale offer products related to customers plans
•Monthly meetings to achieve superior customer service (ranks)

Career medium 03
Career

Laredo Community College

Computer Informations Systems specializing in networking, System, Networking, and LAN/WAN Management/Manager

united high school

Diploma, Diploma