The Fabulous Frankie Bones
March 2012 — April 2013
In this position, I assured the best overall guest experience with a particular emphasis on building a highly professional, efficient and motivated front of house service staff, including servers, bussers, and hosts.
• Maintained operating systems and ensured efficient use.
• Analyzed performance and resolved any issues.
• Trained new servers and hosts on the POS and reservation systems.
• Created and implemented a more streamlined approach to ensure efficient guest seating.