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Robin Sheng

Robin Sheng

Campus IT Support Representative at Memorial University of Newfoundland


Memorial University of Newfoundland

Campus IT Support Representative, PC Support Group

● Reported to Technical Support Supervisor and provided knowledgeable and customer-focused technical support to students and faculty
● Provided support for overall management and maintenance of computer labs
● Responded to Help Desk tickets logged by front line analysts in Remedy system
● Diagnosed and resolved computer-related issues; performed minor technical repairs, machine refreshments, upgrades, virus protection and installations
● Performed troubleshooting for various software issues such as MS Office
● Managed OS refreshment projects in Human Resource, Register Office and Finance Department and reported team progress to project supervisors

Career medium 01
Career medium 02


Information Technology Service Assistant

● Joined the Voice over IP (VoIP) team and assisted the application of VoIP project
● Helped the manager on power system updating project
● Attended department meetings on a monthly basis and took minutes
● Organized biding documents and updating internet server documents by using Microsoft office
● Maintained and fixed office utilities such as computers and fax machines as a team
● Install operation system on new computers
● Maintained and organized the storage room and recorded asserts changes


Parallel Corporation

Student Assistant

● Designed and troubleshoot circuit diagrams and Internet network infrastructure by using AutoCAD and Remedy
● Updated and organized telecommunication network design in Rogers Communication’s database
● Assisted the supervisor to record team work progress by using Microsoft Office
● Created BOM for base station updating and maintaining by Microsoft Office
● Recorded work events on a daily basis

Career medium 04

Memorial University of Newfoundland

Electrical Engineering, Telecommunication; Circuit Design

Collage of North Atlantic - Jilin University

Telecommunication Engineering Diploma, Telecommunication