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Robin Sheng

Robin Sheng

Campus IT Support Representative at Memorial University of Newfoundland

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Memorial University of Newfoundland

Campus IT Support Representative, PC Support Group

● Reported to Technical Support Supervisor and provided knowledgeable and customer-focused technical support to students and faculty
● Provided support for overall management and maintenance of computer labs
● Responded to Help Desk tickets logged by front line analysts in Remedy system
● Diagnosed and resolved computer-related issues; performed minor technical repairs, machine refreshments, upgrades, virus protection and installations
● Performed troubleshooting for various software issues such as MS Office
● Managed OS refreshment projects in Human Resource, Register Office and Finance Department and reported team progress to project supervisors

Career medium 01
Career
Career medium 02

WHSCC

Information Technology Service Assistant

● Joined the Voice over IP (VoIP) team and assisted the application of VoIP project
● Helped the manager on power system updating project
● Attended department meetings on a monthly basis and took minutes
● Organized biding documents and updating internet server documents by using Microsoft office
● Maintained and fixed office utilities such as computers and fax machines as a team
● Install operation system on new computers
● Maintained and organized the storage room and recorded asserts changes

Career

Parallel Corporation

Student Assistant

● Designed and troubleshoot circuit diagrams and Internet network infrastructure by using AutoCAD and Remedy
● Updated and organized telecommunication network design in Rogers Communication’s database
● Assisted the supervisor to record team work progress by using Microsoft Office
● Created BOM for base station updating and maintaining by Microsoft Office
● Recorded work events on a daily basis

Career medium 04
Career

Memorial University of Newfoundland

Electrical Engineering, Telecommunication; Circuit Design

Collage of North Atlantic - Jilin University

Telecommunication Engineering Diploma, Telecommunication