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Robin Mills

Robin Mills

Senior Project Coordinator

Broadridge

IT Project Management Professional | Client evangelist with a passion for managing projects and business analysis

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Broadridge

Senior Project Coordinator

- Lead and facilitate coordination of interdependent tasks, quality assurance and production deployments across three or more business units to bring projects to completion on time and within budget.

- Effectively communicate with end users and technical support teams to define, validate and document technical business requirements for over 20 mid-size and large projects and product conversions over a three-year period, providing oversight to ensure projects are in compliance with SDLC standards.

- Improved project performance by facilitating cross-functional business and technical requirement discussions and meetings within a matrix environment.

- Worked with senior management team to define new product offerings, deliver new services and develop appropriate pricing models to increase functionality and revenue.

- Manage several large-scale clients in the United States and Canada, including responsibility for on-boarding new clients. Act as the main point of contact for diagnosing and resolving issues post code-deployment and conversion.

Career medium 05
Career
Career medium 02

Broadridge

Senior Client Service Representative

Managed strategic accounts for the Prospectus fulfillment product (i.e. Post Sale Fulfillment).

- Managed projects and conversions for clients (i.e. determining the client’s business needs, spec out the project, report statuses to sponsors and stakeholders and track project process and change requests)

- Analyzed client trading data and product performance to educate on how securities (i.e. mutual funds, equities, municipal bonds, etc) performed and the costs associated with providing prospectus documents to their investors.

- Face to face meetings with clients to assist in understanding product performance, how their products are performing, analyzing how much money prospectus fulfillment products are saving their business, and developing solutions on how they can improve their workflow based on the prior quarter/years performance and their business needs.

- Assisted clients in remaining compliant with SEC, FINRA and SIFMA regulations.

Career

GEICO

Lead Bodily Injury Claims Examiner

- Managed an average of 270 active cases, successfully negotiating and resolving claims valued as high as $300K down to an average settlement of $10K.

- Subject matter expert (SME) in handling claims for New Jersey and New York.

- Developed training modules in order to improve arbitration case handling.

Career medium 06
Career

GEICO

Call Coach/Claims Trainer

- Managed and trained new examiners for claims positions.

- Completed projects for senior management.

GEICO

Property Damage Claims Adjuster

Investigated, negotiated and resolved property damage claims.

Career medium 02

Newsday

Customer Care Specialist

Sales and customer service position with accountability for cross-selling and handling customer relations for the circulation advertising department. Developed e-mail resolution system, resolving 600-700 customer issues a month.

Career

Stony Brook University

Bachelors, Political Science

Dowling College

MBA, General Management