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Roberto Romero

Roberto Romero

Yonkers, NY

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City of Yonkers

Senior Account Analyst

- Supervision of the billing department for the finance division.
- Responsible for the maintenance, assigning and supervision of the daily work of the Water Billing Department.
- Maintained and reviewed several financial records.
- Track records and file keeping of financial reports for auditing purpose.
- Assist in the preparation of the City of Yonkers annual budget.
- Maintained and reviewed trial balances.
- Conducted surveys and analyzed methods and procedures to prepare detailed reports to recommend improvements.
- Perform standard account analysis to forecast, budget and approve appropriations.
- Assisted property owners from the City of Yonkers, including Spanish speaking constituents, with their billing problems.

- Instrumental in introducing a new water billing system in order to improve control and efficiency in reference to money collection.
- Elevated constituents satisfaction index from 40% to 92% within one year; ensured the swift resolutions of customer issues to preserve customers satisfaction while complying with the city of yonkers policies.
- Helped to implement new policies to gather accurate information and collection of monies for thirty thousand accounts.

Career medium 05
Career
Career medium 01

Lord and Taylor

Sales Associate

- Cashiers at large department store. This includes: - Processing returns,
- Answering phones,
- wrapping gifts, -assisting customer on the sales floor,
- bagging purchases, - and signing members up for rewards card.

Career

Yonkers Parking Authority

Maintenance\Security Coordinator

1992 1997

- Responsible for the maintenance and daily upkeep of municipal parking lots through the City of Yonkers, which include the repair of parking meters, painting, and snow removal.
- Installation of parking meters which sometimes requires the use of heavy machinery.
- Responsible for the Patrol an assigned area by vehicle to ensure public compliance with existing parking ordinance.
- Write summons for illegally parked vehicles.

Career medium 02
Career

Mercy College

Bachelors in science, Public accounting/ computer science