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Robert Schlaff

Robert Schlaff

Director/SVP Product Manager of Wholesale Digital Banking and Account Onboarding

Citi

I’m passionate about building and shipping great products. I look at the needs of clients and figure out how the organization can build the products to meet clients’ needs. It’s my job to unlock the tremendous power of the organization to create great products and keep them on track. I am the person at the center of this proc...

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Citi

Director/SVP Product Manager of Wholesale Digital Banking and Account Onboarding

Responsible for leading the top digital cash management platform for corporations and governments, handling $50 trillion a year of payments and handling relationships with internal partners like technology, operations, sales, marketing, finance, risk compliance and legal

• Resuscitated a failing transformation program through automation, saving over $400M and delivering new capabilities to improve usability and functionality for clients

• Spearheaded the cyber security program for the Wholesale Banking business covering technology, social engineering and fraud risks. Launched a pilot program to mitigate these key risks

• Delivered advice and transparency to clients across 90+ countries by unifying Citi’s knowledge into a single digital property by collecting the best information from around the globe, consolidating it and presenting it in the most useful format

• Wove together a single digital strategy for wholesale banking from six disparate groups including digital, phone and tablet banking strategy

• Initiated a user experience program that aligned our internal priorities with the key needs of our customers

• Reduced client documentation by 50% for account opening by removing duplication and standardization of global documentation across 90 countries

• Implemented a framework and data set to improve data integrity throughout the business, providing high quality and globally consistent data and analysis for senior scorecards and drill down analytics

• Led a team of 2 product managers ensuring that they are engaged on interesting projects that keep them motivated and developing their business skills. Oversaw 300+ technology and operations partners