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Robert Salazar

Robert Salazar

Customer Service Manager

Group 1 Automotive

Customer Service Manager

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Group 1 Automotive

Customer Service Manager

Ensure that all aspects of the customer interaction processes follow the principles, practices, and guidelines as set by the organization. The interaction is analyzed using both statistical information in Global Customer Viewpoint and personal observation upon which recommendations are presented to the organization for an improved experience.

• Train sales force in customer relations management
• Resolve challenging or escalated matters
• Residual follow ups

Career medium 03
Career
Career medium 01

Ashford University

Admissions Counselor

Recruited and counseled prospective applicants on the opportunities and admissions process at the university.

• Prospected for students using both a lead management program and a prescribed work schedule
• Structured goals that guided students through the first 5-week course for successful completion
• Introduced and implemented new department procedures to teammates

Career

Archstone

Leasing Agent

Toured apartments and handled all aspects of the lease, including negotiating pricing and qualifying tenants.

• Managed marketing campaigns and assisted with resident events
• Streamlined the leasing process
• Performed wellness checks

Career medium 05
Career
Career medium 04

Sprint Wireless Superstore

Branch Sales Manager

Managed all aspects of the business, including inventory control, talent acquisition, and setting sales targets and goals. Guided the sales force toward meeting targets for revenues, clients, assets, and other metrics.

• Training and support for both sales and customer service representatives
• Established local marketing partnerships with surrounding businesses
• Implemented aggressive cold calling campaigns using Salesforce

Career

Walmart

Inventory Control Specialist

Coordinated, implemented, and performed audits for inventory accurateness, problem resolution, and reconciliation of inconsistencies.

• Monitored availability of inventory and adjusted stock levels based on the needs of the client
• Generated reports necessary to assure proper count and correct location
• Maintained accurate inventory records according to internal policies

Career medium 03
Career
Career medium 01

GEICO

Licensed Insurance Agent

Answered calls and through strong communication skills properly handled customer inquiries, explained insurance coverage, and updated policies.

• Team lead for handling customer complaints
• Monitored calls for quality assurance
• Mentored new employees

Career

University of Phoenix

Bachelor of Science (B.S.), Business/Corporate Communications

University of Phoenix

Associate of Arts (A.A.), Business/Corporate Communications