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Robert Patak

Robert Patak

Manager of Customer Support

Govolution

Manager of Customer Support at Govolution

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Govolution

Manager of Customer Support

- Responsible for the day to day operations of the Govolution Support Team, which responded to direct client and end user technical support queries
- Managed and maintained external vendor relationships and systems, including Salesforce CRM and Angle IVR.
- Responsible for managing relationships and migration projects with First Data Merchant Services and EPX payment processors

Career medium 03
Career
Career medium 05

ThinkGeek

Customer Service Manager

- Managed an internal team of 50 and external team of 40 customer service reps that handled order inquiries and sales via telephone, email, and live chat systems
- Established and managed relationship with external call center in Manila Philippines.
- Managed daily operations of customer service department. This included payroll, quality control, training, and HR functions.
- Managed relationships with outside vendors including telecom, merchant deposit accounts, and CRM systems.
- Provided forecasting and planning for overall direction of customer service operations.
- Developed and taught new training program to seasonal call center staff

Career

Online Resources

Team Manager

- Managed a group of 20 customer service reps who provided support for customers using online bill pay and banking software
- Deployed new security and authentication suite to over 180 financial institutions.
- Assisted with hands on operations and quality assurance of representatives.

Career medium 01
Career
Career medium 02

Stream International

Team Manager

- Team manager for Sirius Satellite Radio contract.
- Managed 30-50 reps handling inbound calls and emails concerning sales and technical support issues.
- Provided recursive and new hire training and support to 250 seat contract.
- Responsible for managing my team to meet KPI metrics.

Career