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Robby Bloome

Robby Bloome

IT Infrastructure Design Engineer

Tennessee Valley Authority

Rossville, GA

IT Infrastructure Design Engineer at Tennessee Valley Authority

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Tennessee Valley Authority

IT Infrastructure Design Engineer

Designed new mobility management system

Led effort to increase and provide a higher level of support for non-standard Macintosh devices

Increased end user understanding and awareness as part of the Windows 7 User Experience team

Worked on team to enable new technologies which included designing a unique isolated network

Provided Tier III support as part of Major Incident Teams to identify and resolve enterprise wide mobility related incidents

Served as part of response team to increase customer awareness and understanding to better utilize Polycom Conferencing System across the Valley

Career medium 05
Career
Career medium 04

Tennessee Valley Authority

Infrastructure Administrator

Troubleshoot service tickets for end-users and restore to service while providing excellent customer service skills. Performed as team lead for the mobile operating device training team to develop and train mobile operating device specialists within IT Support, company wide. Team lead for the Chattanooga section of the PC Lifecycle program. Compile and report on weekly team metrics to management. Cross-trained to support IT Operations Center during high call volume periods and bridge communication silos between groups.

Career

Catalyst Technology Group

Field Service Technician

Diagnose and repair hardware related issues on computers and computer related equipment (printers, scanners, multi-function devices, etc.). Organize and balance workload in HP service desk. Interact with customers utilizing people skills to keep the customer happy and informed when possible. Created, implemented and continually maintain a service call tracking database for billing and reporting purposes

Career medium 02
Career
Career medium 03

Bethel Bible Village

Resident Instructor/Houseparent

Assist with the care of the emotional, spiritual, and physical needs of boys ranging in age from 14 – 18. Care includes transporting boys to and from medical appointments, jobs, shopping, and other activities. Other duties include cooking dinner, setting up appointments, keeping boys on schedule, and maintaining discipline

Career

Irving Independent School District

Campus Technician

I maintained all computer related equipment, performed hardware repairs, software installation and troubleshooting, taught new and current users proper use. I also taught a student broadcast team to operate all broadcast equipment and produce a daily morning news show.

Career medium 05
Career

Western Governors University

Bachelor's degree, Information Technology

Northlake Community College

Associates in Science, Liberal Sciences, Liberal Arts and Sciences/Liberal Studies

Western Governors University

Master of Business Administration (MBA) - IT Management