January 2012 — Present
• Provide second level desktop support for Customer Services Representatives, Executives and Distribution Center workstations.
• Support includes repairing laptops and desktops, software and hardware installations, and remote troubleshooting for the Sales Team.
• Operating System experience includes Windows XP, Vista, Windows 7, Mac OSX Snow Leopard and Lion.
• Software experience includes Microsoft Office, Adobe Photoshop, Symantec Ghost and Antivirus.
• Update software and install hardware components on desktops/laptops.
• Coordinate computer installations for customer service representatives and configuring packstations in a distribution center environment
• Assist in profile transfers and upgrades for pharmaceutical clients
• Imaging of desktops and laptops using Symantec Ghost
• Assist in the organization of assets by auditing incoming and outgoing equipment inventory