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Rob Preston

Rob Preston

Research Manager

J.D. Power and Associates

Research Manager at J.D. Power and Associates

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J.D. Power and Associates

Research Manager

• Manage large-scale, ongoing and highly visible sales and service satisfaction research program for premium automotive manufacturer.
• Responsible for overseeing the development and maintenance of highly interactive website.

Career medium 04
Career
Career medium 05

Market Strategies

Senior Analyst

• Analyzed research results and collaborated with Client Managers to develop research findings and provide clients within the Financial Services Industry with actionable insights.

Career

J.D. Power and Associates

Research Supervisor

• Accountable for managing the execution of original proprietary research studies for the Commercial Vehicles and Banking sectors including budgeting, survey development & enhancement and reporting.

Career medium 03
Career
Career medium 02

RDA Group

Senior Project Director

• Supervised Ford Motor Company’s Roadside Assistance and Customer Relationship Center client satisfaction tracking studies and provided data analysis to pinpoint areas of opportunity for improvement.
• Assisted senior managers in securing 2 customer satisfaction research projects with Citigroup, a new client to RDA Group.

Career

Lear Corporation

Senior Research Analyst

• Developed, executed, and reported on customer-voice projects which guided the Advanced Product Development team (including a study of vehicle cargo management).

Career medium 04
Career
Career medium 06

RDA Group

Onsite Project Manager – Ford & Lincoln Mercury

• Served as a liaison between RDA Group and Ford Motor Company, providing executive-level analysis on multiple, concurrent Lincoln Mercury dealer relations programs.

Career

Central Michigan University

B.S., English

The University of Georgia

Principles of Marketing Research, Partial Program