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Ritu Mihir

Ritu Mihir

Customer/User Experience Design Specialist (Freelance)

Mosum Design Group

Providence, Rhode Island Area, us

I am a Customer and User Experience (CX/UX) specialist and I help companies shape, design, and deliver extraordinary end-to-end customer experiences. I enjoy looking at human experiences from different perspectives to envision ideas and seek solutions that not only fulfill base needs, but also evoke positive, emotional and me...

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Mosum Design Group

Customer/User Experience Design Specialist (Freelance)

As an independent CX/UX consultant in the Boston and NY regions, I have worked for many national and global brands providing UX/CX strategy, research, and design services for mobile/touch and desktop experiences.

Sample projects:
• Retail mobile app design (CVS)
• User research B2B2C (LeGrand)
• Web apps design & iOS apps design (Fidelity Investments)
• Strategy, personas (Putnam Investments)
• Web applications design for tracking project portfolios (Novartis)
• Web Design (OceanSpray, Rodale, AT&T, HBO, Draper Labs)
• Kiosk design (Unitec Electronics)

My skills and services:
− Customer Experience & Design thinking
− Customer research & strategy
− User groups & Personas
− Design & Usability scans (reviews)
− Emotional & functional Journey mapping (current & ideal)
− Ideation (Concept sketching/workflows)
− Functional design (wireframing)
− Visual Design
− CX Workshops (“Customer Matters")