May 2016 — Present
CACI International – JSP, Arlington, VA – 05-2016 – Present
IT Support Technician/System Administrator
- Create accounts using Active Directory
- Provision email on DEPO
- Create NPEs and Distro lists on DEPO
- Enable permissions and security access
- Enable Mobility Devices
- Configure Printers
- Provide technical back up assistance and step-by-step solutions to Tier 2 technicians when required, to remedy network related issues.
- Create BlackBerry accounts, Assist with the configuration of Apple and Android devices.
- Troubleshoot and provide assistance with Microsoft Office products.
- Handle multiple open issues and interface with customers at all levels with urgency and attention to detail.
- Adhere to Service Level requirements and performance targets while providing high quality customer service.