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Rishi Bhaskar

Rishi Bhaskar

Delivery Specialist

EMC

Milford, MA

Experience as a Solution Architect with hands on Troubleshooting and implementing environments for EMC Backup and Recovery Products (Networker , Avamar , Data Domain,Data Protection Advsior ) with an aim to secure data on disk or tape and successfully recover it as per SLA . Examined key Telecommunication pri...

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EMC

Delivery Specialist

Provide software related custom integration and implementation support on EMC Products at customer site. This includes
pre-inspection, initial install , troubleshoot , implementation , customization , integration and outline orientation for
customer
Post-sales - be the technical contact for EMC accounts for technical issues and work closely with the systems engineering
Team to answer, elevate and resolve customer's technical issues.
Apply advanced system level technical expertise to resolve standard to highly complex customer issues related to backup
and restore of data Collaborate with different technical and Sales teams and product vendors (Data Domain /
VMWare/Networker) to resolve blackened backup restore and performance issues.
Collaborate timely / proactive collaboration and escalate issues to EMC Engineering.
Validate technical information, issues, early warning to customers and pre-sales team upon review.
Pre-sales - assist in qualifying sales leads from a technical standpoint.
Sales calls - as a technical resource on sales calls and answer/ educate the customer and partner on issues ranging from
features, specifications and functionality to integration
Create Best Practice Knowledge base articles.
Provide assistance to EMC customers with post-sales training

Fusionstorm

Systems Engineer

Plan, design, test, implement, maintain, and troubleshoot a variety of enterprise EMC Products
Post-sales - be the technical contact for EMC accounts for technical issues and work closely with the Fusionstorm statewide
systems engineering Team to answer, elevate and resolve customer technical issues.
Sales calls - as a technical resource on sales calls and answer/ educate the customer and partner on issues
Assist in research on relevant technology products, services, and standards to remain abreast of developments in the backup
industry.
Pro actively manage space requirements for backup environments across the company.
Understand and support the application level backups and restores of a robust exchange environment.
Produce and maintain written documentation of backup environment.
Monitor the performance of all backup systems and respond to issues and incidents by troubleshooting to resolve the
problem.
Recommend, schedule and perform improvements, upgrades, patches, and fixes.
Maintain daily, weekly, and monthly backup reports.
Education
Configure backup servers and hosts to ensure smooth and reliable operation for fulfilling business objectives and processes.
Adhere to company software licensing policies and practices.
Ensure confidentiality of sensitive and proprietary information; adhere to company security policies.
Worked on configuring network details on Cisco switch 2960 series.
Coordinated and wrote appropriate system test plans, and conducted the testing and implementation.
Set up and maintained a lab. to simulate and reproduce customer problems.
Maintained excellent working relationships with customers, field service, sales and marketing professionals.

Softcell Technologies Limited

Technical Support Executive

Designed and implemented Symantec Endpoint Protection , Symantec Mail Security , Netbackup for multiple clients.
Identified gaps in Endpoint protection, backup policies and recommended customers solutions aligning to industrial best
practice.
Designed dashboards for customers and provided reports to top management on security breaches and threats.
Collaborated with multiples teams in customer environment to effectively roll out solutions.
Configured Cisco router of 2600 series and created multiple VLAN's.

Education medium 05

Stevens Institute of Technology

Master of Science, Telecommunication Management

Education

Mumbai University / Ramrao Institute of Technology

Bachelor of Engineering, Electronics and Telecommunication

Bharati Vidyapeeth Institute of Technology

Diploma, Industrial Electronics