Solution Center Specialist
November 2015 — Present
Troubleshoots, defines, analyzes & facilitates resolution to issues that prevent or relate to the selling process as reported through communications from marketing consultants, sales management & marketing management. Collaborates with multiple internal organizations to determine the best resolution to issues. Creates & distributes reports as necessary to sales management. Uses multiple system resources to provide reports for benchmark reviews. Researches & clarifies credit criteria for getting advertisers into the issues of the directories, or online. Clears obstacles that affect Marketing Consultant selling time. Facilitates resolution for listing issues.