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Richard Young

Richard Young

Eastvale, CA


The ICEE Company


Supervised a team of 8 direct reports and coordinated activities of 45 drivers in the Northeast region
Responsible for speaking with customers scheduling machine installs as well as quality control checks
Demonstrated continuous efforts to improve operations, decrease turn around times, and work cooperatively and jointly to provide quality seamless customer service

Career medium 05
Career medium 05

Verizon Wireless

Customer Care Rep

Answered between 90-120 phone calls a day in a positive and professional manner concerning customers inquiries
Asked questions and listened to customer to get full understanding of individual needs and resolve
Utilized problem solving skills answering any questions concerning company products, billing inquiries, areas of usage, and what would be best for the customer in a timely manner
Maintained customers satisfaction with service


California State University Dominguez Hills

Bachelors of Science, Sociology

Human Services