IT Consultant at S.C. Johnson Philippines ROHQ
SAP BI (BW, BO, BPC) Developer and Business Analyst
- Resolves defects and implements enhancements for BW, BO and BPC components of the Account Planning application
- Supported testing of BPC appset creation for FY2015
- Developed Sales Dashboard with BO Dashboards over BW and BPC data providers
SAP BI (Business Warehouse and Business Objects) Architect
- Implemented Layered Scalable Architecture for BW
- Initiated formalization and implementation of BW environment landscape strategy and ECC connections
- Implemented industry best practices in BW-BO reporting connectivity
- Completed design, remodelling, enhancement and implementation of BW Cubes and data flow for RE, FI GL, Projects Systems, and HR Master and Transactional Data
- Mentored team members in their individual capability in BW
SAP BPC Developer
- Completed BPC Server Capacity Sizing study
- Partnered with consultants to deliver the BPC solution by reviewing and implementing the BPC security design and b proposing solutions to address gaps in the design
BI Business Analyst
- Completed study on different SAP BI platform products and their functionalities to understand what the BI team can offer in the future and the right product for the different kinds of reporting
requirements
- Reviewed and assessed report functional specifications for SAP RE and HR reports
- Performed BPC IT testing to find errors and bug in the solution before the UAT of the users
SAP BW Developer and Data Modeler
- Partnered with business to develop BW solutions and design alternatives based on business’ requirements
- Designed and developed BW backend objects for Human Resources, Accounts Receivables, Sales Order, Billing, Special Purpose Ledger and Profitability Analysis; and BW reports for Production Planning, Material Movements, and Inventory
- Lead the development and testing of the global APO Demand Planning reports
- Coordinated development of BW security roles with SAP security team
SAP BW Application Owner and Business Analyst – Global Human Resources and Downstream BW Applications
- Managed, gathered and translated business requirements to BW functional and technical specifications
- Drafted project budget estimates for the development of BW enhancements and projects
- Coordinated implementation tasks with end-users and operations team
- Represented team in SAP Business Intelligences conferences
- Reviewed and approved functional requirements and technical specifications of SAP BW changes
- Conducted periodic reviews of work effort and progress for application issues and service requests
- Managed and coordinated changes from development to production
- Coordinated technical and end user testing of BW support pack implementations
- Conducted effective BW trainings to 174+ end users and 28 power users
BI Developer and Business Analyst (Cognos and Microsoft BI, SAP BPC)
- Provided support to multi platform BI solutions: SAP BPC, IBM Cognos BI, Microsoft BI (SSIS and SQL Server), and Enterprise Search
- Managed, gathered and translated business requirements to functional and technical specifications for a MS and Cognos dashboard
- Initiated security design review and provided recommendations to improve security of SAP BPC application sets
- Developed data ETL process tasks for SQL Server-based BI solutions using SSIS
Root Cause Analysis Facilitator for BI and Enterprise Systems
- Facilitated Root Cause Analysis to develop successful resolutions to critical or wide-impact infrastructure and performance issues in the SAP BW, SAP ECC, SAP Business Objects, Enterprise Search and Hyperion Enterprise systems
- Lead and organized problem solvers and technology experts in the problem resolution efforts
- Ensured capture of lessons learned from solved problems
SAP BW Change Coordinator
- Approved and ensured readiness of SAP BW changes
- Assessed BW impact and coordinated testing and approval of cross functional and SAP ECC changes
ITSM Process Champion
- Actively engaged with the process champions community on improvements of the ITSM processes across the whole IT organization
- Participated and demonstrated above and beyond flexibility in a project optimizing the IT organization’s change management process; volunteering on several occasions to help with leg work;
- Documented and deployed improvements and guidelines in the BW Change Management process
- Consulted by providing inputs and expertise to the management on the current incident and change management processes in the BW and Business Analytics teams in simplifying the project and support processes
Information Risk Management Coordinator and Analyst
- Increased team org capability in Info Risk Management
- Completed IRM Plan including evergreen compliance activities for transitioned and new applications
- Served as IRM subject matter expert and point of contact for the global Business Analytics organization
- Ensured compliance and completion of IRM requirements for all 15+ Business Analytics applications and platforms
Applications Service Owner
- Aligned Service Level Agreements with customers
- Established incident and problem management operational procedures
- Documented FTE resource requirements to support application services
- Successfully managed cutover and go-live of new BW Applications
- Managed application testing for major enhancements and releases
- Ensured all application changes adhere to the global change management process
- Communicated and trained the change management process to internal and external customers and team members
SAP BW Global Maintenance Release Manager
- Successfully managed and implemented maintenance support packages and changes for a global, multi-application, multi-company SAP BW system
- Coordinated release testing through different BW, APO and ECC environments
IT Service Management Support Specialist
- Identified and resolved application incidents and problems
Managed implementation of SAP BW enhancements with zero business impact
- Conducted application and support model trainings to helpdesks and escalation managers
- Taught ITIL to college students as part of the company’s corporate social responsibility education initiative
ITSM Incident Management Process Owner
- Designed, deployed and documented Incident Management process and Escalation procedures for different global application services
- Lead monthly meetings with the global virtual team and customers to review key issues and track action plans
- Created custom reports to facilitate review of incidents and potential problems
- Aligned and deployed a communication plan to the customer and business/user community
LinkedIn