October 2005 — Present
Responsible for managing multiple locations by holding Store Managers accountable to consistently achieving or exceeding store sales goals and all KPI's. Ensure Store Managers build their business and maintain company policies, procedures and maintain company merchandising standards. Maintained store staffs by recruiting, selecting talent, on boarding and training employees and guiding Store Managers to do the same. Developed store personnel to build bench strength for succession planning and future growth. Manage the control of operating and payroll expenses, cash handling procedures, and inventory levels to maximize profitability. Maintained high morale with employees through effective communication, training and recognition. Developed and maintained effective and complete communication with stores and served as a liaison between stores and corporate office. Facilitated conference calls and training sessions during to communicate corporate goals, vision, image and policies and standards. Visited stores daily to evaluate and model those behaviors and corporate expectations. Responded promptly to company direction and followed up with store teams to validate execution.