October 2012 — Present
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Claims Examiner at United Healthcare
Assisting homeowners with government and bank modifications. Duties included inbound and outbound calls to homeowners, assisting with payment arrangements, collecting tax returns, income and insurance documents, updating personal and financial records in a fast paced environment.
Outbound calls to customers with account delinquency. Duties included updating of account and personal information, payment negotiation and conflict resolution in a fast paced environment.
Outbound and inbound calls to potential students. Duties include but not limited to gathering of admissions documents and monitoring students through their first class.