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Richard Borck

Richard Borck

Assistant Manager - Operations


Altamonte Springs, FL

Student at Western Governors University



Assistant Manager - Operations

*Meet sales plans and expectations
*Meet statistical quality selling expectations
*Lead the selling effort on the floor
*Act as role model for customer interaction
*Recruit associates and assist in meeting manpower needs
*Assist in hiring associates
*Train and develop associates for increased effectiveness
*Evaluate associate performance again company standard
*Assist in execution of company directed floor set and visual display
*Assist in execution of company marketing strategies
*Ensure appropriate merchandise levels on selling floor
*Responsible for executing company policy and procedures related to store operations

Career medium 06
Career medium 02

Lowe's Home Improvement

Head Cashier

*Manage front end activities by proactively visiting customer service areas.
*Provide direction and support to associates.
*Helps to ensure customer service needs are met at all times.
*Proactively assist in potential customer assistance while maintaining visibility of the exit doors for security and loss prevention issues.
*Greet and acknowledge customers in a friendly, professional manner and provide quick responsive service to maximize the customer's shopping experience.
*Coach cashiers in providing great customer service.


American Eagle Outfitters

Shift Lead

*Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
*Oversee and authorize returns, exchanges, merchandise credits, check authorization, and discretion accounts; assure the completion of all POS transactions and the proper control of all cash and media at the POS registers according to company policies and procedures
*Responsible for assisting in training of new cashiers and cross training of other associates
*Responsible for assisting in the preparation of daily deposits, change, and media
*Ensure compliance of policies, procedures, and practices; and support loss prevention efforts
*Oversee the productivity, breaks, and daily scheduling of all cashiers and communicating performance issues to management
*Provide orderly maintenance of front-end supplies
*Assist in providing customer service, floor moves, housekeeping, display maintenance, and replenishing merchandise as needed

Career medium 01

Western Governors University

Bachelor of Science (BS) in progress, Business Administration and Management, General

Brevard Community College

Associate of Arts (AA), General Studies