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Rey Lumague

Rey Lumague

IT System Analyst

AXA

Dubai, UAE

IT System Analyst at AXA

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AXA

IT System Analyst

Career medium 05

Emirates Airline

Technical Engineer

- Handled site implementation and upgrades of telecom infrastructures.
- Operation and maintenance covering the IVR related systems/applications in the production environment.
- Capacity planning of telecom systems.
- Managed Call center Call flow/Queuing including new request from the business units,

Career

Converged Communications FZ-LLC

Senior Application Engineer

• Developed and implement IVR systems that support DTMF, TTS, ASR in various solutions like fax on demand, email to fax, fax to email, voice chat, etc. It involves integration to the existing backend system and databases like oracle and MSSQL database.
• Handling installation and Configuration of softPBX contact centre software like Vertical Televantage
• Provides clients technical assistance/support and consultancy regarding installation of systems, Intel dialogic boards and handles testing of Intel Dialogic telephony boards for deployment as well as technical consultancy of Envox Applications like Envox 7.0, CTADE and Ctconnect to the clients.

Projects Handled:
• Thuraya Call Centre – Designed and implemented the IVR of Thuraya Satellite Dubai using Envox (IVR), Vertical Televantage (Call Center) and Terrasoft (CRM).
• Abn Amro IVR – Handled the system analysis, planning and implementation for the optimization of existing IVR System

Career medium 06
Career
Career medium 03

Converged Communications FZ-LLC

Senior Application Engineer

- CTI consultancy including project plan, System development and implementation.
- Providing CTI software trainings to the client.
- Providing onsite assistance to customers

Career

Wolfpac Communication Inc. (SMART Telecom Phil.)

Application Developer

Socket Programming using ANSI C for Linux.
• Developed Instant Messaging Program using Java MIDlet.
• Developed System Template using Ansi C used for communicating to SMSC.
• Developed programs used for converting packets from CIMD2 protocol to SMPP protocol.
• Developed system templates for mobile messaging applications.
• Installation/setup of Operating system (Linux) to be used as application server.
• Maintenance of Applications servers under Red Hat Linux OS, creates PERL scripts for utilities, statistics generation and tools.
• Administer scheduling of scripts including configuration and testing for the application server.

Career medium 04
Career
Career medium 01

Electronic Commerce Payment Inc.

Senior Programmer

POS Programming using Delphi 5
• Handled System Design and Development of the Companies Communication server system. The System is a client server using MSSQL server 2000.
• Acts as a Database Administrator for MS SQL 2000 server. Handled Database Maintenance, Backups, Setting Schedules.
• Handled scripting for the System status reporting using ASP.
• Setup Application and Web server under Windows 2000.

Career

Technological University of the Philippines

Bachelor in Computer Science