Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Renata Mattson-Drozdowski

Renata Mattson-Drozdowski

CRM Business Application Manager

Reliance Standard

CRM Business Application Manager at Reliance Standard

Message
MENU ☰

Reliance Standard

CRM Business Application Manager

• Manage the overall user and management experience for cloud computing platforms for all of RSL.
• Lead the process for internal adoption and set-up, including oversight of training of Salesforce.com.
• Partner with Sales and Account Management to develop standard reporting tools and dashboards.
• Perform monthly, quarterly and annual analytics on overall utilization trends and system effectiveness.
• Advocate for the user community to management regarding system capabilities and improvements.
• Lead ongoing management review sessions to ensure consistent execution and operational effectiveness.
• Assist the AVP and VP in identifying opportunities to improve internal and field office operations.
• Provide system requirements for enhancements and resources for any necessary testing.
• Partner with Training Department to build appropriate modules and infrastructure for existing staff and new hires.
• Build appropriate workflows, job aids and training tools.
• Analyze any possible future Salesforce enhancements and present findings to management.
• Assist in Service Cloud implementation as replacement for current Zendesk application.
• Coordinate with IT and vendor developers on all access and improvement issues for cloud platforms.
• Test all systems changes and correct any errors on an as needed basis.
• Create and maintain all Chatter Groups and posted content.
• Post all relevant announcements, job aids and updates on Salesforce Chatter.
• Maintain system and data in a current state for all 530+ users to ensure successful adaption.

Career medium 04
Career