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Renaldo Alexander

Renaldo Alexander

Financial Services Associate

New York Community Bank

Brooklyn, NY

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New York Community Bank

Financial Services Associate

• Cultivate and maintain positive relations with all vendors, clients and potential clients
• Handle client transactions, billing questions, and service requests
• Open business, retirement and personal accounts
• Deliver quality sales and customer service
• Helped to improve yearly service score by over 100% in each of the past two years

Career medium 03
Career
Career medium 06

Organization for International Cooperation

Research Analyst / Social Media Manager Intern

• Directed the organization’s Social Media Strategy and Media team, across all platforms
• Established the media policy for marketing promotion and employee development, leading to increased site traffic by over 150%
• Conducted information and data retrieval research, using IMF and Hoover’s databases
• Assisted in creating the quarterly newsletter to inform OIC members and employees about current activities

Career

The Social Justice Sexuality Project (CUNY)

Research Assistant Intern

• Served on a research team which investigated the sociopolitical experiences of the multiracial LGBT population
• Assisted in creating social media strategies to promote project objectives
• Helped to develop project promotions

Career medium 06
Career
Career medium 06

KeySystems Inc

Technology Support Specialist

• Assigned to Goldman Sachs Group Inc., technology division
• Implemented strategies to quickly resolve operational problems
• Installed and controlled software, system configuration, recovery of failed systems and maintenance of hardware and software
• Partnered with senior managers to complete various onsite projects and develop technology protocol

Career

Hunter College (CUNY)

Bachelor of Arts, Sociology

Related Coursework: Socio-economics, SPSS, qualitative and quantitative research

Devry College of New York

Associate of Applied Science, Electronics and Computer Technology

Related Coursework: Computer fundamentals, electronics trouble shooting and networking