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Renae Miner

Renae Miner

Luxury Hotel Operations Management Associate at SKYLOFTS at MGM Grand Las Vegas

MGM Resorts International

Las Vegas, NV

Luxury Hotel Operations Management Associate SKYLOFTS at MGM Grand Las Vegas at MGM Resorts International

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MGM Resorts International

Luxury Hotel Operations Management Associate at SKYLOFTS at MGM Grand Las Vegas

• Deliver Forbes Five-Star and AAA Five-Diamond service to VIP guests for 52 ultra-luxury penthouses within the top two floors of MGM Grand Las Vegas
• Greet and direct guests to SKYLOFTS from the MGM Grand
• Coordinate personalized in-suite check-ins
• Offer exceptional service to guests who need assistance with entertainment, dining and personalized service reservations
• Proficient on OPERA Gaming Property Management System
• Communicate through the use of phones and directed calls to various departments

Career medium 04
Career
Career medium 06

Peer Jacks Mentoring at Northern Arizona University

Mentor/E-mentor

• Interacted and communicated with freshmen college students on a daily basis
• Mentored over 16 students through the help of personal connections and various training on topics such as mental, physical and academic health
• Designed and executed over 15 events to add value to student’s resumes, interview skills, and academic learning techniques
• Motivated at least 30 people to attend events for freshmen while also working on a team
• Interviewed future employees with individual, panel and group interviews

Career

School of Forestry at Northern Arizona University

Lead Administrative Assistant

• Trained employees on the regulations and guidelines of the university and the department
• Responsible for the safety of the master keys and important confidential documents
• Directed calls, organized exam and class schedules, was responsible of taking inventory and ordering supplies
• Knowledgeable on Excel, Word, Access, and Adobe Reader for managing documents and organizing data
• Provided quality customer service while also exceeding and anticipating the needs of the faculty, staff members and students

Career medium 06
Career
Career medium 03

School of Forestry at Northern Arizona University

Business Manager Assistant

• Provided assistance to the Business Manager in dealing with governmental funds
• Created Exhibit J forms and managed effort distribution reports
• Requisitioned funds for both employee and non-employee expenses
• Managed grant and federal money for the School of Forestry
• Reimbursed employees and students for travel expenses
• Calculated food costs using the proper tax rates
• Navigated the enterprise reporting system and people soft software
• Transferred funds between accounts and maintained an effective filing system

Career

MGM Resorts International

Luxury Hotel Operations Intern SKYLOFTS at MGM Grand Las Vegas

• Delivered Forbes Five-Star and AAA Five-Diamond service to VIP guests for 52 ultra-luxury penthouses within the top two floors of MGM Grand Las Vegas
• Greeted and directed guests to SKYLOFTS from the MGM Grand
• Coordinated personalized in-suite check-ins for up to 10+ arrivals per day
• Offered exceptional service to guests who needed assistance with entertainment, dining and personalized service reservations
• Proficient on OPERA Gaming Property Management System
• Communicated through the use of phones and directed calls to various departments

Career medium 04
Career
Career medium 06

Hotel Halsingland

Front Desk Assistant

• Operated cleaning and laundry equipment as well as, organized public space, files, and offices
• Provided quality service to the guests of our 53 room property
• Made reservations for both tourist groups and individual transient travelers
• Placed food orders and delivered to guests in a timely manner
• Managed an intimate staff of about five people in departments such as front desk, housekeeping and bell service
• Worked on the property management system and was in charge of accounts receivable

Career

Chilkat Guides, Ltd

Administrative Assistant

• Answered phones, made reservations, and communicated with management
• Wrote contracts and proposals for some of the world’s leading cruise ship companies so they would select the company to use for excursions
• Collected and entered data using Panorama scheduling system
• Communicated between departments such as: guests, bus drivers, guides, catering, accounting and management with over 250 employees, to ensure there was clear understanding what everyone’s roles were for the day
• Trained and managed new employees, and provided personalized customer service
• Was in charge of taking and ordering food and beverage supplies

Career medium 02
Career

Mountain Market Corporation

Food Worker, Barista

•Managed cash register, food prep, barista, retail sales, provided customer service, and took inventory of food products.

Northern Arizona University

Bachelors Degree, Hotel and Restaurant Management