Best Vendors Management, Inc
Sr. Client Operations Manager over National Accounts
October 2012 — Present
Responsible for managing 12 national accounts, working on huge presentations for client business reviews, providing direction for invoicing for clients, assisting with setting up the electronic data for new clients, putting proposed price increase documentation together, reviewing contracts, creating term sheets for the new client launch and sourcing products for the local suppliers. Providing direction & teaching a fellow team member on setting-up or managing the client catalogs, data integrity for the site address book or item classification and managing the vendor team.
Handled costs, timing of payments, employee demand, distance to service, availability in regions to clients, alternative solutions, etc.
Effectively fostered relationships with customers based on mutual trust, respect and integrity
Successfully maintained 100% customer retention rate and achieved customer spend control goals by managing product order guides
Productively negotiated customer renewals & annual price increases and contributed to improve company profits through product selection with best rebates
Efficiently became department ‘go-to’ based on the experience and problem solving abilities
Skillfully developed new processes for reporting and receipt of Strategic Partner payments and effectively conducted Quarterly Business Reviews
Influenced Working Capital by closely monitoring the release date of supplier payments