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Ravi Singh

Ravi Singh

National Head- Prepaid Cards and Remittance

ItzCash Card Limited

Competent leader in P&L accountability, New Business set-up, Strategic Planning in Remittance,Prepaid Cards & Telecom





ItzCash Card Limited

National Head- Prepaid Cards and Remittance

National Head – Prepaid Cards & Remittance, Consumer Business (Oct’12 till date)
• P&L accountability for Prepaid cards and Domestic Money Transfer business of INR 400 Crores.
• Re-launched Pre-paid cards business with a volume ramp of over 600% in customer acquisition and 400% in utilization in less than a year; voted No. 1 Prepaid Brand
• Strategic initiatives including re-negotiation with partners resulted in positive contribution in FY 2013-14 against negative contribution in last financial year
• Set up the profitable remittance business for ItzCash and achieved business volume of over 200 Crores in less than a year with positive cash flow from the business
• Identify consumer segments and devise strategic plans to achieve the volume growth for Pre-paid cards
• Relationship management with key partners like Banks, Alliances, Modern Trade
• Channel Development strategy, planning and execution including Channel rewards programs
• Work closely with marketing group to create consumer awareness and drive revenue
• Manpower planning, recruitment, motivation and retention
• Holds the distinction of re-engineering the Channel Expansion Process and executing Channel
Engagement Program resulting in rapid ramp-up of network across India

Career medium 05
Career medium 04

Western Union

Head of Operations- India

• Adroitly contributed towards driving growth from negative 9% in 2009 to 12% in 2011 as well as increased revenue by approx. USD 20 Mn
• Effectively grew the network count from 51K - 100K in less than 3 years; 20% of Western Union global network
• Efficiently improved network productivity from 50% to 60% despite doubling network by introducing dormancy tracking & conversion processes
• Expertly managed key accounts like India Post & State Bank of India at leadership level as India leadership representative
o Awarded the Excellence in Partnership Award, 2010 at Western Union Global Annual awards
Effectively optimized the cost of outsourced manpower from USD 1.1 million in 2009 to USD 350K; cost of merchandise and signages through categorization of locations and travel expenses
o Conceptualized and introduced WU & You India, a Channel Loyalty program to drive sub-agent mind share; achieved incremental revenue of over USD 2.5 million in 18 months
o Re-engineered the Network enrollment process resulting incremental revenue of USD 16 Million: identified as one of the key productivity enhancement processes globally in 2011
o Rolled out new POS at more than 30K locations in less than 12 months; contributed to almost 45% of global WUPOS roll out
o Streamlined new locations sourcing process and reduced the TAT from 160 days in 2009 to 52 days as of Feb, 2012 compliant to RBI, AML Compliance and Western Union network norms


Tata Teleservices Limited

Deputy General Manager & Head - Channel Planning and Management

 Formulating strategic business plans with the President’s office for identifying strategic markets for growth, investment & expansion of product portfolio.
 Planning and monitoring channel dimensioning and development. Tracking BTL budget and BTL activities.
 Supervising Town roll out and network roll out planning

Career medium 02
Career medium 02

Tata Teleservices Ltd

Senior Manager & Head, Training–Enterprise and HNI Business Unit

 Entrusted with the responsibility of National Training Head which involves smooth training rollout across 18 circles for all people at customer touch points (Sales team, Customer Care team & call centre teams).
 Credited with the successful roll out of the national training brand “Good to Great” and standardization of Sales training content & delivery across 18 circles.
 Provided guidance and mentoring support to 34 Circle Trainers for on the field deployment.
o Worked towards improving Productivity through job aids for enhancing efficiency (creation, updation and deployment nationally).
o Implementing Knowledge Evaluation Test for benchmarking knowledge levels of customer facing sales and customer care teams.
 Steered the launch of Project LEAP (a program for Channel Sales Manpower) on a national scale, aimed at retaining, grooming and developing the high performers.
 Played a key role in the implementation of the Online Performance Management Application for Project LEAP with the IT team in 2006-07. This helps in calculating the rating, Club qualification, Reward points accumulation & redemption tracking, and identification of eligible candidates for promotion


Tata Teleservices Ltd

Manager–Sales & Distribution (Sep’02 to Mar’04)

 Actively involved in planning channel dimensioning, appointment and launch readiness for Gujarat circle.
 Facilitating the launch and overseeing recruitment and training of field manpower.
 Maintaining cross-functional coordination for implementing customer life cycle management processes.
 Played a leading role in the launch of key towns and expansion in new territories in Gujarat.
 Formulated Long-term & Short-term Commission and incentive plans for the sales force.

Career medium 03
Career medium 05

3M India

Sales Specialist (Regional Manager-West) - 3M ESPE Dental

Key Distinctions
 Looking after Markets Business for West, selling customized Promotional solution with 3M products.
 Key player in achieving turnaround of business with GM of 10% which contributed 82% of total Division Sales.
 Essayed a major part in refurnishing distribution channel of dental division. Subsequently attained growth target of 140% of sales plan and received Annual Achievers’ Club Award in 1999.
 Administered Sales and Collections for Western region (Maharashtra including Mumbai, Gujarat, Goa & MP) for Dental Division from Oct’99 to Sep’03.
 Recruited and trained a team of 12 Sales persons and 2 Area Managers.
 Led the region to outperform annual sales and collections plan consistently for all the years, and returned annual growth of 67%.
 Bestowed with:
o 3M ESPE Dental Emerging Ideas Award in 2002 for developing new opportunities through International Speaker program at Mumbai.
o Coveted 3M ESPE Dental Emerging Ideas Award in 2001 for successfully implementing TPE (Third Party Endorsement) Program.
o 3M GOLD Award for Sales achievement for the year 2000.


3M India

Regional Manager - West (Sales Coordinator) - Promotional Markets Business Unit

Joined as Sales Coordinator.
Promoted as Sr. Sales Coordinator in 1999 and subsequently as Sales Specialist in 2001.

Key Distinctions
Looking after Markets Business for West, selling customized Promotional solution with 3M products.
Key player in achieving turnaround of business with GM of 10% which contributed 82% of total Division Sales.
Implementation of Value based selling through customer focussed selling skills program across the distribution partner
o3M GOLD Award for Sales achievement for the year 2000.

Career medium 02
Career medium 06

Hutchison Max Telecom

Territory Manager

Joined as Sales Executive.
Promoted as Sr. Sales Executive in Apr’96 and subsequently as Territory Manager in Apr’97.

Key Distinctions
Identified accounts like MICO, IBM, and WIPRO. MICO was the largest single pager account in the country with 450 pager connections at that time.
Rewarded by Chief Executive Officer for ranking amongst the Top 3 sales person for the company in Dec’95 (3rd National Sales Topper).


Real Value

Sales Executive

Direct Sales of Real Value fire extinguishers

Mangalore University

BE, Telecommunication

Manipal Academy of Higher Education

Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering

CSKM Public School


Rotary Public School