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Ravi Kesavan

Ravi Kesavan

Business Analyst - IT


Business Analyst -IT at Emirates Group



Business Analyst - IT

Received NAJM award for participation & contribution to successful CCMI Level 3 certification for Emirates Group IT.

Currently handling the requirements verification, system testing and user acceptance of Tour Operating System for Tour Operators & Destination Management Companies.

Handled Decision Support Systems (Business Intelligence) for Arabian Adventures & Emirates Hotels & Resorts.

Emirates Hotels & Decision Support System was part of the SCAMPI evaluation for CMMI certification for Emirates Group IT and participated in Audit by QAI India.

Career medium 04
Career medium 02

Emirates Hotels & Resorts

Business Analyst acting as IT Manager

Handled the post opening activities of The Harbour & Green Lakes on the systems and infrastructure. Also handled the handover process of The Harbour to Marriott.

Handling the requirements of Emirates Cap Tarney Hotel Project (Seychelles).

Handled the new requirements or change requests of applications from user departments. After validation of the requirements, co-ordinate with internal team or supplier to get it implemented.



Project Controller - Consultant

Worked in Emirates Group IT as a Project Controller - Consultant from Bitech International LLC.

Successfully designed & deployed the Network & Structured Cabling for The Harbour Hotel & Residence.

Successfully re-designed the Infrastructure for Emirates Green Lakes along with the Project Manager.

Planned and implemented Multi-Property PMS, POS, Spa & Membership, Finance & Materials and related systems.

Worked on finalizing the software/hardware for the group like Property Management System, Point of Sale, Spa Management System, Inventory, Accounting & other related ones

Career medium 06
Career medium 05

Habtoor Grand Resort & Spa

IT Manager

Planned & obtained details and implementation of all IT parts in the project like Structured Cabling, Networking (wired & wireless), PABX with Voice over Wireless LAN, guest services solution, spa & membership management solution, Digital Signage, Server Sizing, getting corporate deals with Major IT companies like HP, IBM, Dell, Microsoft, Micros-Fidelio etc.

Successfully designed the Network & Structured Cabling for the entire hotel (with complete redundancy).

Conceptualised IT standards, policies and procedures for the group and implementing them.

Pivotal in finalizing the software/hardware for the group like upgrading to Micros Fidelio Opera Multi-property, Newmarket Delphi Multi-property, etc.

Instrumental in implementing CRM

Spearheaded operations for setting up the complete IT Infrastructure for Habtoor Grand from Structured Cabling & Networking, Wireless LAN, Telephony, Digital Signage, Hardware (servers, storage area network, PCs, etc) and software.

Merit of obtaining the necessary Hardware (Servers, SAN, Desktops, Printers, POS Hardware, etc.). Habtoor Grand chose to go with HP Blade Servers & DL 380s and HP EVA 3000 series.

Successfully prepared the specifications, planned from number of extensions (according to management decision), type of phones (including wireless IP Phones), trunks, etc. (BOQ), evaluated the proposals and suggested the system.


Habtoor Hotels

IT Manager

Joined as IT Supervisor at Metropolitan Resort & Beach Club, Jumeirah, Dubai.
Moved to Metropolitan Hotel as IT Manager
Moved to Habtoor Grand Resort & Spa to handle the pre-opening activites.

Career medium 04
Career medium 04

Metropolitan Hotel & Group

IT Manager

Managed the upcoming IT projects of Metropolitan Hotels International too.
Functioned as project manager for the standardization & implementation of ERP solutions - Microsoft Navision in all units in Dubai which helped in interfacing from Fidelio Front Office & Fidelio F&B
Distinction of reducing 30% of the recurring charges like annual contracts, etc., by centralizing the purchase and all contracts related to IT
Holds the distinction of implementing & standardizing the Fidelio Front Office software


Metropolitan Hotels, Dubai at their unit Metropolitan Resort & Beach Club

IT Supervisor

Involved in computerizing all the areas of its operation like front office (reservation, reception, cashiering), point of sale (restaurants - cashiering, menus etc.), financial management (accounts receivable, payable and general ledger) and materials management (purchase, receiving, stores).
Successfully verified functioning, reports, and formats of the software used by the organization.
Pivotal in handling all the MIS and user operations like user training, verification of proper usage, setting access rights ensuring the accuracy of the MIS reports.

Career medium 03
Career medium 02

Select Hotels

Asst. EDP Manager

Functioned as a project head for the Y2K project at Manesar unit and verified the hardware and software used in the organization for year 2000 compliance
(This was known as Sita Holiday Resorts before at Heritage Village - Manesar)


The Claridges Hotel

System Executive

Notable Accomplishments
Entrusted with the additional responsibility of verifying the quality of the software used
Pivotal in generating and printing of reports and charts for different Departments heads and Directors
Distinction of independently managing the System Department for 5 months in the absence of System Manager.

Career medium 03

Infobyte Systems

EDP In-Charge

Improve Quality of output
Automate processes

Novell Computer Academy

Programmer Analyst

Program small applications
Provide Training

TGK India Limited - Certified Oralce Training Institute

Oracle Certified Developer, Oracle

IHRDE, Kerala

PGDCA, Computer Applications

Institute of Human Resources Development and Education

Post Graduate Diploma; B. Sc, Computer Applications; Resources Development for Electronics; Mathematics

High School Peringode

10th, High School/Secondary Diplomas and Certificates

St. Thomas College, Thrissur

B.Sc, Mathematics, Physics & Statistics