Tata Teleservices Ltd
Head - Customer Service & Delivery
December 2010 — Present
Ravi's role revolves around providing service leadership and creating excellence. He provides direction and leadership to the key customer service verticals comprising of Service Operations, Service Marketing, Service Excellence, Customer Interface Group and the Regulatory Group.
His team executes programs that ensure continuous improvement in key customer focused processes for a consistent and delightful brand experience through a service differential approach.
Ravi's teams focuses on minimizing the service cost per customer with increased quality while ensuring complete legal and regulatory compliance. Excellence in business is achieved through constantly reorganizing policies and processes by sponsoring Six Sigma Projects within the region.