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Raquel Sparks-Dye

Raquel Sparks-Dye

Customer Service Representative


Portage, IN


Smiths Medical


Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.

Career medium 06
Career medium 03


Customer Service Representative

Provided outstanding customer service to ensure repeat business
Promoted our products and services to current and potential customers
Ensured all transactions are completed in compliance with federal, state, and local regulations
Followed company policies and procedures
Maintained a balanced cash drawer
Completed all transactions accurately, including cash handling
Used multiple computer applications to access information and process transactions
Resolved customer complaints or referring complaints to the Store Manager for resolution
Maintained a safe, organized, and clean environment
Performed other duties as instructed by management


ConnectSource Solutions, Inc

EDI Developer

Obtain EDI file specifications, File encryption and transmission information from carrier.
Obtain group/plan structure documents from broker and carrier.
Review structure documents and perform gap analysis.
Participate in conference calls with brokers and/or carriers to get clarification on requirements.
Modify existing export code file or create new code file for new feeds.
Run test files through validation software, if applicable.
Create test cases.
Coordinate testing efforts with carrier.
Setup the scheduler (FTP, Encryption, Frequency, etc) for regular production runs.

Career medium 05

City of Gary/Department of Information Technology


Respond to technical support requests (telephone, email, face-to-face)
Solve technical issues using remote management tools and best-practice procedures
Documentation and recording of solutions to assist with knowledge transfer
Assist with deployment of technology
Assist with a variety of technical projects as needed
Assist city employee's with computer issues and conduct repairs as necessary
Participate in the installation, configuration, maintenance and integration of computer hardware, software, and networking systems/devices
Maintain and troubleshoot remote location hardware on-site visits or remotely
Install, maintain and troubleshoot off the shelf or company specific applications, including general usage assistance
Roll out new hardware to local and remote locations as needed – imaging and testing desktops and laptops, installing network printers, installing/replacing peripheral devices
Provide staff and users with assistance solving computer and user device related problems, such as malfunctions and program errors
Help with assembly and disassembly of computers and other IT related equipments
Good communication skill

Indiana University Northwest

Bachelor of Science, Computer Information Systems

Minor: Business Administration