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Raquel Brinson

Raquel Brinson

Independent Contractor

American Bar Association

Customer Care Analyst

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American Bar Association

Independent Contractor

Help Desk Analyst

New Horizons Computer Learning Centers

Student

Student
CompTIA A+
CompTIA Network+
CompTIA Security+
Windows 7
CCNA

American Bar Association

IS Customer Care

Career medium 01

Beacon Hill Staffing Group

Contractor

On assignment at Shoppertrak.
Tested network connectivity for ShopperTrak proprietary equipment.
Reviewed video to test equipment accuracy.
Changed IP addressing if necessary on ShopperTrak routers.
Confirmed MAC addressing for network connectivity

Career

ACE HARDWARE CORP

Consultant - IT Help Desk

Provided customer service support to Ace Hardware vendors, staff and customers
Directed issues to the correct department while creating documentation of the issue and reporting open cases to management if necessary
Reset computer passwords for various systems when needed along with providing vendors with copies of invoices as requested
Assisting customers with questions about Ace Hardware locations
Answering voicemails and e-mails when required

Career medium 06
Career
Career medium 04

Redbox

Customer Service Representative

Provided customer service support to Redbox customers calling with questions or issues with services rendered
Directed open cases to management if necessary
Interfaced with IT, Store Operations, and/or vendor staff to resolve system and service issues
Answering voicemails and emails when required

Career

New Horizons Computer Learning Center

Certified IT Professional, Information Technology

Englewood High School

Diploma, Music Performance, General