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Raphael Pabon

Raphael Pabon

National sales support

Sprint

Beverly Hills, FL

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AT&T

Mobility sales and service

I helped customers understand their wireless bills and also helped troubleshoot their devices. I helped decide on the best possible rate plan that would fit their lifestyle and their families. Sold devices via upgrade, adding a line and accessories as well.

Career medium 02
Career
Career medium 06

Cornerstone

Youth Counselor

As a youth counselor I overlooked the daily activities of juveniles that were diagnosed with different disabilities in a minimum security recovery home. I maintained a log of each juveniles actions throughout the day as well as the overall groups activities. I made sure that they complied with the code of conduct of the facility. I also relayed information to the following staff on what behaviors some of the juveniles were exhibiting to maintain the safety of staff and juveniles. I did daily activities with the residents and helped them with performing daily chores as well as their school work that was assigned to them.

Career

Sprint

National sales support

As a National Sales Support rep I had to assist all in store associates with system errors, upgrades, activations, device swaps, billing questions and also price plan questions. We have to meet three separate categories in average handle time, issue resolution, and transfers. I was crowned as a Crown Club Associate which is being in the top 5% of the center in total score to goal. I have also done work as a P.O.C. Which is a personal contact for when the team supervisor would be out of work. Job duties for this included helping team members with questions and finding resolutions to the current issue at hand.

Career medium 01
Career
Career medium 02

Walmart

Electronics associate

As an electronics associate I sold televisions, computers, cell phones and other electronic devices. I worked the connections center mostly which dealt in selling both postpaid and prepaid devices for multiple carriers. I also had to stock the department with new accessories and had to be up to date with new items. I also had to set up different plan o grams for large launches of new release items.

Career

A1 air

Sales representative

I had to sell different promotion packages for home air conditioning units. Consulted customers on different units for the household and also yearly maintenance packages.

Career medium 03
Career
Career medium 05

Department of Children's and Families

Benefit Recovery Specialist

As a Benefit Recovery Specialist I handled cases for people that were found to have received too much in government assistance. I had to determine if they did receive too much and had to handle a payment recovery process. I also had to work with probation officers for individuals that did not complete their payments and were jailed. Had to conduct interviews and did daily mathematical problems to determine the amount that needed to be paid. Attended court hearings for individuals that were found to have committed fraud.

Career

Brampton Center

Sales associate

I advised and sold different sports equipment to customers that were involved in different extra curricular activities. Worked point of sale for cash credit and check transactions. Also helped set up different in store promotions that pertained to the store.

Career medium 05
Career
Career medium 05

Movie Gallery

Retail associate/assistant manager

I worked as a store associate helping customers find movies and also did monetary transactions. I helped keep the store in working order by fixing the aisles and restocking the shelves. As assistant manager I did daily openings and closing a of the store. Made sure the stores cash drawers balanced out at the beginning of stores opening and stores closing. I also deposited large amounts of the stores money into the bank and provided assistance in handling interviews for the store.

Career

First Baptist Church

Daycare teacher

I worked with children from ages 6 - 14. We scheduled different indoor and outdoor activities for the children. We provided guidance for the older children with homework assignments. We also scheduled educational field trips for all of the children which would include museums and theatre plays.

Career medium 05
Career

C.F.C.C.

General

American International

Business Administration

Lecanto high school

High School Diploma