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Raju Pusapati

Raju Pusapati

Subject Matter Expert

GENPACT

Hyderabad, Andhra Pradesh

Process Developer at GENPACT

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GENPACT

Process Developer

Working as Process Developer in Genpact, built my Domain Expertise in Personal Insurance for Property & Casualty Insurance, particularly in Auto, Home, Personal Articles Floater (PAF) policies. My current responsibilities include Subject Matter Expert (SME) & Quality Analyst (QA). My Goal is to ensure Turnaround Time (TAT) & Policies Per Day (PPD) are met by team members on Daily Basis.

As part of my Job profile in Genpact I am working in BFSI, Insurance Vertical:

 Handle & train 2 teams - Misc AP 1 & Misc AP 2
 Perform QA for the teams in PLQCS
 Discuss & Share “Error Trend Reports” with trainees on Daily basis & Management on Weekly Basis
 Update the team on “Process & SME Updates”
 Allocate work to trainees on daily basis as per incoming volumes
 Ensuring TAT& PPD is met on Policies
 Conduct PKT on Monthly Basis & Share results with trainees & management
 Process Renewals, New Business & Cancellations of Insurance Policies
 Calculate the premium for Home Pre renewal policies and PAF articles
 Process Auto Insurance policies – Operator info & MVR edits

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