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Raju Pusapati

Raju Pusapati

Subject Matter Expert


Hyderabad, Andhra Pradesh

Process Developer at GENPACT



Process Developer

Working as Process Developer in Genpact, built my Domain Expertise in Personal Insurance for Property & Casualty Insurance, particularly in Auto, Home, Personal Articles Floater (PAF) policies. My current responsibilities include Subject Matter Expert (SME) & Quality Analyst (QA). My Goal is to ensure Turnaround Time (TAT) & Policies Per Day (PPD) are met by team members on Daily Basis.

As part of my Job profile in Genpact I am working in BFSI, Insurance Vertical:

 Handle & train 2 teams - Misc AP 1 & Misc AP 2
 Perform QA for the teams in PLQCS
 Discuss & Share “Error Trend Reports” with trainees on Daily basis & Management on Weekly Basis
 Update the team on “Process & SME Updates”
 Allocate work to trainees on daily basis as per incoming volumes
 Ensuring TAT& PPD is met on Policies
 Conduct PKT on Monthly Basis & Share results with trainees & management
 Process Renewals, New Business & Cancellations of Insurance Policies
 Calculate the premium for Home Pre renewal policies and PAF articles
 Process Auto Insurance policies – Operator info & MVR edits

Career medium 01

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Master of Business Administration (MBA), Finance, Marketing

MAHARAJA College, Finance